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I have this annoying issue for which I couldn’t find a solution anywhere. I’ve just migrated from Android to iPhone and transferred my WhatsApp backup. The app on the iPhone 14 pro works fine, no issues. However, when I try to link to WhatsApp web, that doesn’t work (the website is stuck on loading chat page). Also, most of the times but not always, the iPhone app crashes when doing that and the only way to recover it is to uninstall and re install the app (very annoying!). I’ve tried the followings in all sort of different combinations:
- Reboot phone and laptop
- Use different web browser
- Use different laptop
- Use WhatsApp desktop app
It is definitely related to the iPhone app as it used to work fine on the Android one. Anyone has any idea what else I can try? I am running iOS 16.1.1 and WhatsApp 22.24.81 (latest release).
You should file a bug report from Whatsapp > Settings > Help > Contact us.
For a quick solution I would suggest you to log out of WhatsApp, quit App Store to remove it’s cache, reinstall Whatsapp and log in again. I would also suggest you upgrading to iOS 16.2 although it’s unlikely that update will bring us any closer to a solution.
Turns out the issue was related to the backup. If I reset the phone to factory and reinstall WhatsApp with the same backup, the same issue would show up. If I reinstalled WhatsApp with no backup, it would work ok.
The backup was done using a third party solution from iToolab (for which I had to subscribe). If I did the backup again using the WhatsApp recommended method (i.e. use the app ‘move to iOS’), WhatsApp Web works ok on the iPhone.
Might be a peculiar case but I thought I would answer to my question in case people encounter the same problem in the future.
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